Warranty & Refund Policy

We want you to be completely satisfied with your LUSTRE purchase. If, for any reason, you are not, you may return eligible items within 14 days of delivery for a full refund, provided they meet the following conditions:

• LED Light Therapy Devices: Must be unopened, shrink wrap should still be in place (where applicable) and returned in original packaging with all accessories and documentation.
• Skincare Accessories: Lustrestrips and Mini-Dots must be unopened, unused, and in original packaging.
• Proof of Purchase: Original receipt or order confirmation required.
• Return Window: Items must be returned within 14 days of delivery date.

*Please Note: All returned devices will be thoroughly inspected to ensure they meet our return criteria. Items showing signs of use, damage, or missing components may not be eligible for a full refund.

If your LUSTRE device arrives damaged, please contact our customer support team within 7 days of receipt.

What to do:

• Contact our customer support team within 7 days of receiving a damaged item.
• Provide photos of the damage and your order details.
• We will ask you to return the item to us, at not no cost you to, then a replacement will be arranged.

All LUSTRE devices come with a 1-year manufacturer's warranty, covering defects in materials.  If your LUSTRE device develops a fault within the warranty period, we will arrange a replacement at no cost to you.

What to do:

• Contact customer service at: customerservice@lustreskin.com or via the ‘contact us’ form.
• We may ask you to perform simple troubleshooting steps - if this does not resolve the issue, we will ask for the item to be returned to for testing, at no cost to you.
• Once the fault has been confirmed, we will then arrange a replacement or offer a full refund.

Returning your LUSTRE product is simple. Just follow these four easy steps:

Once your return is received at our warehouse:

• We will inspect the item within 2-3 business days
• If approved, your refund will be processed within 3-5 business days
• Refunds are issued to your original payment method
• Depending on your bank or card provider, it may take an additional 3-5 business days for the funds to appear in your account

You will receive an email confirmation once your refund has been processed.

Faulty or damaged items: LUSTRE cover all return shipping costs. A prepaid label will be provided.

Change of mind returns: Customers are responsible for return shipping costs unless otherwise stated in a promotional offer.

Wrong item sent: LUSTRE cover all return shipping costs and expedited replacement.